Shipping & Returns
Orders of goods are shipped from Mainland UK on the same day if received before 1 pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase. Shipping times will depending on your choice of shipping, varying from next working day to 2-3 working days for UK shipping, and from 5 to 14 business days for international shipping.
We do not ship on Saturday, Sunday or Local/Public Holidays.
UK Customers must allow 10 working days for delivery before we will reship or refund orders. For International Orders, customers must allow 30 working days for delivery before we will reship or refund orders.
Return & Exchange Policy
For purchase of goods (products, for example, art magazines), you have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and needs to have the receipt of proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If you return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Membership charges or applications for art competitions are non-refundable.